Freight brokerage · Logistics · 5 weeks
Freight quotes turned around 70% faster
An intake agent reads inbound quote requests from email and EDI, extracts lanes and constraints, and drafts the quote before a human ever opens the thread.
70%
faster quote turnaround
11 min → 3.2 min
92%
requests auto-parsed
rest flagged for review
2.4x
more quotes/day
same headcount
The challenge
Every inbound quote request arrived as a different artifact: a forwarded email chain, a PDF rate request, an EDI message, sometimes a photo of a spreadsheet. Brokers spent the first ten minutes of every quote re-typing lanes, weights, and dates into the TMS — and the slowest response usually lost the load.
What we shipped
An intake agent that watches the quote inbox, extracts lane, equipment, weight, and dates from whatever format shows up, validates them against the TMS, and drafts the quote with current market rates attached. Anything below a confidence threshold routes to a human with the extracted fields pre-filled, not a blank form.
The agent never sends a quote on its own. A broker approves every one — the win is that approval takes seconds instead of minutes.
The outcome
Median quote turnaround dropped from eleven minutes to just over three. The team quotes more than twice the volume with the same headcount, and win rate moved up simply because they answer first.
We used to lose loads because we were the third reply. Now we're almost always the first. — Operations lead
Related
More shipped work.
Insurance / Back office · 7 weeks
Claims processed 40% faster with a human-gated agent
An agent assembles each claim file, checks it against policy rules, and queues a recommended decision. Humans approve; nothing pays out on its own.
SaaS / Sales · 6 weeks
3x qualified pipeline from a research crew of agents
A multi-agent crew researches every signup, scores fit, and hands SDRs a briefing instead of a raw lead list. Pipeline tripled without growing the team.
Ready to put AI to work?
60-minute call. No slides. We leave with a scoped plan or tell you you're not ready.