Mid-market retailer · Retail / e-commerce · 8 weeks
15 hours reclaimed per operator, every week
Replaced four manual reconciliation workflows with agentic automation. Ops team cut hiring from four to one.
15
hrs/week saved
per operator
−18%
cost-to-serve
six-week payback
3
hires avoided
of 4 planned
The challenge
The ops team was drowning in daily reconciliations between Shopify, the 3PL, and the finance system. Every morning started with an hour of spreadsheet diffs, followed by a half-day chasing exceptions in Slack. Leadership had approved four new ops hires for the next quarter just to keep up with volume.
What we shipped
We mapped every workflow over two weeks. The top four by cost were variations of the same pattern: "pull from A, reconcile against B, route exceptions to a human." We built one agent with four adapters, a queue, and a review UI.
The agent runs overnight. By 9am the team gets a queue of pre-classified exceptions, ordered by dollar impact. Most days the queue has fewer than ten items. None of them take more than two minutes.
The outcome
Operators got their mornings back. Ops hiring dropped from four to one. The team redirected the budget to a customer-experience hire who now owns the work that actually grows the business.
The payback window was ten days. We had four ops hires on the hiring plan and cut it to one. — Director of Operations
Ready to put AI to work?
60-minute call. No slides. We leave with a scoped plan or tell you you're not ready.